BluGame Custom
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Refund and cancellation policy
Version of: November 4, 2026
1. Cancellation
You can cancel the subscription at any time. The service keeps working until the end of the paid period, and no further renewals are charged.
2. Refund within 14 days
Every Customer (consumer or business) may ask for a refund of the full fee within 14 days of the first full payment for the subscription, without giving a reason. If the plan has a trial period (free or paid), the 14 days run from the first payment after the trial ends, not from the trial fee. The fee for a paid trial period is non-refundable, subject to the consumer’s statutory right of withdrawal (section 3).
3. Consumer right of withdrawal
If you are a consumer, you have a statutory right to withdraw from the contract within 14 days of concluding it, without giving a reason. If the service starts at your express request during that period, then on withdrawal you pay proportionately for the service provided up to the moment of withdrawal.
4. Renewals
A refund for a renewal (e.g. of the yearly plan) is possible within 14 days of the renewal, provided the service was not used during that period.
5. How to ask for a refund
Write to contact@blugame.eu using the e-mail address you bought with, or use the link in the message from Paddle. The refund goes back to the same payment method, usually within a few business days. Refunds are processed by Paddle as the seller. The refund covers the amount actually charged and is made in the currency of the payment.
6. After a refund or cancellation
The personalization switches off automatically within about 36 hours of the subscription ending.
7. Editor token packages
Editor token packages (Custom AI plan) are one-time payments. A refund is possible within 14 days of buying the package and covers only unused tokens; tokens already used are not refundable. Tokens bought for a venue without the Custom AI plan are not used until that venue switches to Custom AI.